What Is After-Sales Service Support?

Warranty Period

We provides a quality assurance period of 90 days from the date of purchase (warranty period). This warranty period is calculated from the date of purchase shown on the invoice, or from the date of production if no invoice for reference.

Terms Of Warranty

For safety and sanitary purposes, on the following items will Not covered by warranty:

Opened or used, and therefore Non-returnable: e-liquid, open cartridges, replacement coils, drip tips, replacement glasses, atomizers and rechargeable batteries.

If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund.

Artificial damage and problems caused by misuse are not covered by warranty.

Any hardware cracking, modification is at your own risk, it will void the warranty.

You can contact our service team email to us: Info@dafeitec.com

Information Needed

The following information Needs to be provided when submit a warranty claim

Proof of purchase

Product name and quantity

Defective description

Defective Video or pictures

Notes

It usually takes 3 days to verify all the submitted items. 

Once we confirm the problem, we will apply a replacement to you ASAP.

Sometimes when the replacement is not available, we will ship same valve items for the replacement with your confirmation.

Shipping Fee

If the product is under warranty, DF Smoke will be responsible for the shipping cost of the replacement.